PRIVACY / SECURITY issues.
Dancing Fire Inc respects your privacy.
We collect two types of information about visitors: Personal information
(such as name, address, telephone number, e-mail address, credit card information,
any other information that you may provide us, etc.) that you have submitted
to us, and aggregate information (such as information about how many visitors
log on to our sites, the pages they access, etc.).
Personal Information
Information collected from you will be used only for the purpose of sending
information to you about our services, responding to your questions or comments,
or as otherwise may be described at the point of collection (for example
on a web form or sending information to your friends email that you provided).
If you provide contact information, our staff may contact you to clarify
your comment or question, to provide more detailed information to you, or,
if you are an existing customer, to learn about your level of satisfaction
with our services.
Personal information that you provide will not be sold to third parties.
Also we will not share or disclose any personal information except as needed
to provide you the service you have expressly requested. We use outside
shipping company to ship orders, payment processing company to accept payment
from you and we use business partner that might ship shipment directly to
you on our instructions.
RETURNS
ALL RETURNS MUST BE PRE-APPROVED BY OUR CUSTOMER SERVICE DEPARTMENT.
All returns must be returned in resalable condition. Any and all shipping,
repackaging charges are the responsibility of the customer. Any items being
returned that was sold with free shipping included in the price will be
charged the cost of shipping and packaging. The amount refunded will be
for the cost of the product only minus a 25% re-stocking fee. Any shipping
and handling charges will not be refunded.
Sorry but it's not economical to take any returns on clay products. Cost
of freight is to high.. NO REFUNDS ON CLAY PRODUCTS.
Damaged freight:
If the packages are delivered via Fedex or UPS ground call us when you notice any damages and we'll reship a new product and take care of all claims.
If the product comes on a pallet via common LTL carrier such as all clay chiminea deliveries. Inspect the product befor